EFT Shipment Tracking: Therapist Quest, Customs Location, and Key
Shipment Tracking in Escape from Tarkov is a Therapist quest on Customs, unlocked after Abandoned Cargo. Your job is to recover the TerraGroup shipment lists from the Company Director’s office, survive an extraction with the information, and hand it to Therapist. It is not a real-world parcel-tracking or UPS customs status.
What is the EFT Shipment Tracking quest?
The quest follows Therapist’s concern about an inaccessible cargo shipment and the paperwork that may identify its contents. The official Tarkov Wiki entry for Shipment Tracking lists Customs as the location, Therapist as the quest giver, and Abandoned Cargo as its prerequisite.
The practical objective is to find the TerraGroup shipment lists, leave the raid alive, then hand over the recovered information. The document is a quest item, so treating the raid as an objective run rather than a loot run can reduce the risk of losing progress.
Where is the Shipment Tracking location on Customs?
The target is the Company Director’s office in the workshop building with a sniper on its roof. Go upstairs to the second floor and enter the office; this route description is also given in the Tarkov.help quest guide.
Before entering, listen for movement and clear the immediate area if you can. Customs is often contested, and the office itself can attract players completing the same task or looking for an easy ambush. Once inside, search carefully for the quest document rather than assuming it will always appear in one identical position.
Do you need the Tarkov Shipment Tracking key?
Yes. You need the Company Director’s Room Key to open the office and access the shipment lists. The key has limited uses, so do not take an unlocked-room route for granted or waste a use by opening the door before you are ready to search.
If you do not have the key, obtaining one from another player, using a teammate’s key, or arranging for someone to unlock the door are the practical options. A task guide from Affliktid identifies the Company Director’s Room Key as required and shows several possible document spawns inside the room.
How to complete Shipment Tracking safely
- Accept Shipment Tracking from Therapist after completing Abandoned Cargo.
- Bring, or arrange access to, the Company Director’s Room Key.
- Enter a Customs raid and reach the workshop with the rooftop sniper.
- Go to the second floor, unlock the Company Director’s office, and search for the TerraGroup shipment lists.
- Extract alive after collecting the information.
- Hand the item over to Therapist from the quest screen.
Extraction is the point at which many runs fail. The recovered information must be brought out of the raid before it can be handed in, as the video guide’s task summary makes clear. Once you have it, choose the safest available extract rather than continuing to fight or search the map.
Why can’t I find the TerraGroup shipment lists?
The lists can appear in multiple positions in the office. If the room is open but you cannot see the item immediately, slow down and inspect the possible spawn points rather than assuming another player has already taken it. The supplied guide specifically covers four potential spawns, which is why a rushed search can miss the objective.
If the document is genuinely absent, the raid may no longer offer a usable spawn for your attempt. Leave safely if possible and try a new raid. If you die after picking it up, you will need to repeat the collection step because survival and extraction are part of the task.
Shipment Tracking rewards and what follows
A current video task guide lists 9,600 EXP, +0.02 Therapist reputation, roubles, and two topographic survey maps among the rewards. Reward values and task details can change between Tarkov wipes or patches, so check the in-game quest panel before planning around a particular payout.
For this quest, the useful preparation is simple: confirm you have access to the key, learn the workshop approach, search the office methodically, and prioritise extraction once the lists are in your inventory. That is the shortest route through EFT Shipment Tracking on Customs.
